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0. How to become a ETK Distributor?
Answer:Anyone with excellent financial resources and a proven record in industrial equipment sales and service has the opportunity to become an distributor. If you are interested in becoming a distributor, pls send us email or fax the instruction of your company and business range as well as the sales channels.We will then contact you for more information .if we think you have a suitable basis for becoming an distributor. Becoming a distributor requires a serious financial commitment and stocking of our products. Should you not be able to make this commitment, normally your application will not be considered.
1. Question: Is there any minimum order quantity constraint for sample order?
Answer:We encourage new customers to place sample order if they prefer to test and confirm the quality of ETK products before making final decision.
2. Question: Is it possible for my company to be ETK distributor/agent in certain market?
Answer: In some markets, we have already appointed (exclusive) agent and in other markets, we are searching for cooperative partners. Please send your inquiry to ETK for details of agency arrangement.
3. Question: How should I place order for ETK products?<
Answer: You can send order directly to ETK listing all the models and quantities you intend to import. After confirming to Proforma Invoice from ETK, please arrange payment by Telegram Transfer (T/T) in advance or irrevocable Letter of Credit (L/C) at sight. We will make shipment within 15-30 days after your payment arrival.
4. Question: How should I deal with my customer' claim to quality problem of ETK?
Answer:Please refer to ETK Warranty Policy. ETK agent/distributor will keep in-stock necessary spare parts for maintenance, after sales and repair, and ETK will send by air parcel promptly if specific parts beyond agent's stock.
5.Question: Why choose diesel engine?
Answer:Diesel engine is up to 30% more fuel efficient than gasoline engine in similar services. Low flammability of diesel fuel is safe and valued in all applications. It can meet the environmental protection demand of the world to use diesel engine as power.
6.Question: Where is the serial number of each machine located?
Answer:For diesel machines, the serial number locates beside the drain plug. For gasoline machines, the serial number is stuck on the side of the starter.
7.Question: What is the allowed tilt for engine? What is the allowed tilt for output shaft?
Answer:The allowed tilt is less than 20 centigrade either for engine or output shaft.
8.Question: Dos the alternator have AVR equipment?
Answer:The alternator is brushless without AVR. The voltage is adjusted by condenser.
9.Question: How can I choose the fuel?
Answer:Please use light diesel fuel No. 0 in Summer No. -10 or No. -20 in winter. Do not allow dust or water into fuel and fuel tank.
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